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Commission Status is your close-readiness dashboard: find deals that are waiting/failed, trigger recalculation when inputs change, and confirm the system is ready for close.

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What you can do on this page

  • Spot commission health issues across the team (no quota, no data, currency mismatch, etc.).
  • Compare quota progress for a specific period or across periods.
  • Filter by department/role and search to focus review.
  • Recalculate commission for selected team members (period-by-period).
  • Export a filtered view for close and exception tracking.
  • Recalculate selected: runs recalculation work for the chosen period + selected team members.
  • What you’ll see: recalculation runs in the background. The table updates when results land; if you navigate away, use Notifications and Settings → Integrations → Logs (if enabled for your org) to confirm completion/errors.
  • Downstream impact: updated results flow back into dashboards, reports, and deal detail views after completion.
  • Common failure modes: missing inputs for the period (quota/data), permission limits, or delays while jobs run.
  • How to verify: see How to verify recalculation worked below.
  • If it fails: use the failure message to identify the blocker (missing data/permissions) and retry after resolving it.
Commission status page

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Access

  • Open Commission → Status.
  • URL: /{orgId}/commission/status
This page requires commission manage access.

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What you’ll see

  • One row per salesperson with role/department context.
  • A high-level status badge (for example: achieved, behind, no quota, no data, currency mismatch).
  • Quota and progress metrics (columns can be customized).

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Filters and controls

  • Period selector (supports “Show all periods”)
  • Search by name/email
  • Department and Role filters
  • Column customization (choose which metrics to show)
  • Export (all rows or visible columns)

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Recalculate selected

Use row selection + the header action to Recalculate commission for the selected team members. For the most predictable results, select a specific period before recalculating (instead of “Show all periods”). Tip: Core8 prompts you to select a period if you try to recalculate while “Show all periods” is selected.

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How to verify recalculation worked

  • Click Recalculate (or Recalculate selected) for a small, known set first.
  • Confirm the table updates (statuses/totals change) and the affected deals move out of Waiting/Failed if the input issue is resolved.
  • Open one affected deal and confirm the calculation breakdown matches the updated inputs.
  • If nothing changes, check Notifications and Settings → Integrations → Logs for failures, then review the deal’s missing gates/inputs.

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Common issues

  • A deal is stuck in Waiting: open the row to see which eligibility gate/required field is missing, then fix it upstream (Data Hub) or via overrides (if allowed).
  • Recalculate did not change anything: confirm the input values actually changed (source vs override) and that you are recalculating the correct period/deal set.
  • Too many failures to triage: filter by status/error type, fix the highest-volume blocker first, and re-run recalculation to validate the fix.